Welcome! Fortender is an online platform dedicated to helping users make the best decisions regarding building and constructing their properties. Fortender brings together owners, architects, contractors, and building materials vendors. Through Fortender, people can make the right decision on every aspect of building their property; whether getting advise from professionals, calculating the cost of the construction or choosing the right engineering consultant and contractor. Furthermore, users have the ability to store all their project documents right within their profile on the Platform; making these valuable documents available right at their finger tips. For construction industry professionals, Fortender will enable them to showcase their expertise and talent, by featuring their projects on Fortender to enable users to view their projects and compare to others. Consultants and general contractors can also lookup other professionals within the field for tendering and subcontracting work.
The terms “we,” “us,” or “our” refer to Fortender, a subsidiary of TechArabia LLC. a Dubai Economic Department registered Limited Liability Company. By “you,” we are referring to visitors and users of any part of our Platform.
We collect personal information that you provide us, from third parties, and automatically when you use our Platform. We collect information associated with your device using cookies and similar technologies. We may also receive information about your location.
We collect information that you provide us, including your account and profile information, content you submit or post to our Platform, your purchase information, your communications, and information you provide to us as part of surveys and contests.
When you create an account on our Platform, we collect information you provide us, like your name, email address, interests, gender, age, and profile information. If you are a professional, you may also provide us information related to your business, including a business description and areas served.
We collect information and content that you submit, post to, or create in our Platform, including your photos, comments, reviews, searches, documents, discussions, project details and costs , and as a vendor, other types of content provided such as details about your company and projects your company has executed in the past.
If you subscribe to any of our packages, we collect certain information in order to complete your purchases, sales, and payments, such as your phone number, address, and payment method (for example, credit card or bank account information). We also collect Tax Identification Number (TIN) wherever applicable.
We collect information that others make available to us, including information from other platforms, publicly available information, information from other users of our Platform, information from our partners, service providers, and corporate affiliates, and information from third-party sites.
We may receive information about you from third-party platforms when you allow the third-party platform to share this information with us or allow Fortender to obtain this information from the third party. For example, you may sign-up for our Platform through Facebook, Google, or Apple; upload your contacts from your third-party email service; use our Platform (or a third-party integration on our Platform) to manage your calendar on another platform or to manage and send communications (e.g., email or text messages).
If you are a vendor, we may collect information about you from publicly available sources and where permitted by applicable law or with your permission, make it available as part of our Platform. For example, we may receive your name and contact information from industry associations and other networks in which you participate and display your affiliation with these organizations. We also may collect information about your organization from your own website.
Others may post content on our Platform that includes information about you (for example, as part of photos, stories, and reviews) or provide us your information in connection with using our Platform (e.g., to manage their business, organise photoshoots of their projects, participate in referral programs, and to advertise through our Platform). In order to enhance the quality of our Platform, vendors on our Platform may provide us information about your engagement with them, including whether you have contacted them or responded to them and whether your project has been completed. If you are a vendor, Platform users and visitors may provide us with feedback and public reviews about you.
We may receive information about you from our partners and service providers. For example, our payment processors may update your payment information, advertising partners may help us send communications to your address, and third parties may help us prevent fraud by verifying your contact information.
Each time you access the Platform, information is sent to our server by your Internet browser or app and stored in our log files. We collect information about your use of our Platform, including your search activity, the pages you view, the date and time of your visit, and if you use our browser extensions, the content you interact with on third-party sites, and how you navigate and interact with a page or screen. We may also collect information that your device provides to us in connection with your use of our Platform, such as your browser type, type of device, browser language, IP address, mobile carrier, unique device identifier, and requested and referring URLs.
We will receive your device's location if you enable this through your browser or mobile device. We may infer your general location from your IP address. You may also choose to provide us your location information by inputting this information in our Platform, including in your Fortender settings, or when you checkout as a shipping or billing address.
We use the personal information we collect to provide, support, and personalise our Platform and to communicate with you about our Platform (on and off our Platform). The ways we do this include the following:
If you provide us information about your contacts (for example, when you sign up for our Platform through Facebook), in order to facilitate a more connected experience, we may inform your contacts who have accounts on our Platform that you also have joined our Platform and follow them on your behalf so that you may view their public activities on our Platform.
For your convenience, we and our payment processors will store information about the payment method you use in connection with the Platform. Note that while our payment processors may store your complete credit card number, Fortender does not. You may remove or change your payment method on Fortender through your settings.
Any use of your information that is incompatible with these uses will be disclosed to you in advance so that you may opt out of, or agree to, such uses at your discretion.
We do not rent or sell your personal contact information (such as your email address associated with your account registration) to third parties to use for their direct marketing purposes. We share personal information in the following ways:
If you request us to find vendors for you, your project information (including the contact information) that you provide will be made available to a limited number of vendors that we believe may be suitable for your project. Vendors that participate on the Fortender Platform may view your public activities on our Platform and receive feedback you provide to us about your engagement with them. For example, if you requested us to find a vendor for you and provide us feedback about your level of interest in these vendors, we may convey such feedback to them. In addition, a vendor can view your public activities on our Platform that are interactions with their content. The business cannot see your non-public account information (for example, email address) or see private activity. We ask vendors and advertising businesses on our Platform to limit the use of your information to the reasons for which the information was provided.
We use advertising networks and partners to serve advertisements for us and other businesses, including interest-based advertising, on third-party sites and to assist us in evaluating the effectiveness of our advertising. We may also work with advertising networks and partners to serve ads on our Platform and to communicate with you at the addresses they have for you. We may provide advertising networks, advertising partners, and businesses advertising on our platform with aggregate information but other than hashed information or device identifiers, we do not disclose your name, contact information, or other personal information. For example, we may provide a hashed version of your email address or other information to advertising networks (e.g., Facebook and Google) to serve advertisements to you or others. To opt-out of the use of your information for this purpose, please send a request as provided under the Contact Us section.
An essential part of our services that you sign up for when you create an account on our Platform is to receive communications from the Fortender through email and our Platform. If you use our mobile app or provide us with your cell phone number, these communications also include text messages and push notifications. We communicate with you about your account, privacy, and interactions with your content (for example, if others "like" your project, or respond to your comment). We also ask for your feedback about your experience in connection with our Platform or about your home construction and design plans. In accordance with applicable law, we may send you marketing communications (e.g., with tips, offers, and similar services). These communications may feature us, our Platform, vendors, and other businesses on our Platform.
Our Platform also allows you and others to send messages and make calls in our Platform, share content with others outside our Platform, and if you make your contact information available, for others to contact you outside of our Platform.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond to your request securely and efficiently.
Even where not legally required, we will use reasonable efforts to complete requests to access or delete your personal information. To request permanent deletion of your personal information, please contact us as described in the Contact Us section.
To edit your personal information, you can manage your profile on our Platform. You may also contact us about correcting or updating your personal information using the methods provided in the Contact Us section. We will consider your request in accordance with applicable laws.
We will keep your personal information only for as long as necessary to fulfil the purposes for which we are processing your personal information unless the law permits or requires us to retain your personal information for a longer period. For example, we may need to keep your personal data for quality assurance purposes for our Platform or to defend future legal claims. We also will retain de-identified information after your account has been deleted. Information you have shared with others will remain visible after your account has been deactivated or deleted and after the information has been deleted from your own profile or account. We do not control information or content that others have copied out of our Platform. Please note that copies of information that you have updated, modified, or deleted may continue to reside in our systems for a period of time, and we may maintain copies of this information as part of our business records.
We use reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information.